Refund and Exchange Policy:

1. Return Timeframe and Conditions
   You have 30 days from the date of purchase to initiate a return. To be eligible for a return, the following conditions must be met:

• The beard oil must be in its original packaging.
• The bottle must be sealed and unopened.
  Returns will not be accepted for any product that has been opened or used, as we cannot guarantee the quality or safety of used items.

2. Process for Returns
   To return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team via email at customerservice@greyghostbeard.com to request a return authorization. Include your order number, a brief description of the issue, and the reason for the return.
2. Return Authorization: We will provide you with a return authorization number and a prepaid return shipping label.
3. Prepare the Return: Package the item securely in its original packaging. Include the return authorization number inside the package.
4. Ship the Return: Use the provided prepaid shipping label to return the item. Drop it off at the nearest shipping facility.

3. Refunds and Exchanges
   Once we receive and inspect the returned item, we will process your request as follows:

• Refunds: If you request a refund, it will be issued to your original payment method within 5-7 business days after the return is processed.
• Exchanges: If you prefer an exchange, we will ship the replacement item to you at no additional cost once the returned item is received. If the replacement item is out of stock, we will notify you and offer either a different product or a refund.

4. Cost of Return Shipping
   We will cover the cost of return shipping for eligible returns. We will provide you with a prepaid shipping label for this purpose. Please note that if the return is not due to an error on our part (e.g., incorrect item shipped or damaged product), the original shipping cost will not be refunded.
5. Non-Returnable Items
   Currently, there are no items that are non-returnable. All products that meet the return conditions specified above are eligible for return, refund, or exchange.
6. Contact Information
   For any questions or to initiate a return, please contact our customer service team at:

• Email: customerservice@greyghostbeard.com
• Phone: 715-459-3806.

We appreciate your business and are committed to ensuring your satisfaction. If you have any concerns or need further assistance, please do not hesitate to reach out.